Privacy Policy

Last updated: February 24, 2026

Introduction

Elite Spray Foam ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Request a quote or estimate
  • Schedule an appointment
  • Contact us via phone, email, or contact forms
  • Opt-in to receive SMS notifications

This information may include:

  • Name
  • Email address
  • Phone number
  • Mailing address
  • Property details and service requirements
  • Preferred appointment dates and times

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device.

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process your quote requests and schedule appointments
  • Communicate with you about our services, including appointment reminders
  • Send SMS notifications (only with your explicit consent)
  • Respond to your inquiries and provide customer support
  • Improve our website and customer experience
  • Comply with legal obligations

SMS Communications

If you opt-in to receive SMS notifications, we will send you text messages related to:

  • Appointment confirmations and reminders
  • Service updates and follow-ups
  • Responses to your inquiries

You can opt-out at any time by replying STOP to any SMS message. Message and data rates may apply. We will not share your phone number with third parties for marketing purposes.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties.

We may share your information only in the following circumstances:

  • Service Providers: We may share information with trusted third-party service providers who assist us in operating our website and conducting our business (e.g., SMS delivery services, scheduling tools). These providers are contractually obligated to keep your information confidential and use it only for the purposes we specify.
  • Legal Requirements: We may disclose your information if required by law or in response to valid legal processes.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Service records may be retained for warranty and quality assurance purposes.

Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information
  • Opt-out of SMS communications at any time
  • Object to or restrict certain processing of your information

To exercise these rights, please contact us using the information provided below.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

SMS Service Providers

We use Twilio for SMS delivery services. Twilio processes phone numbers and message content solely for the purpose of delivering our communications to you. Twilio does not use your information for their own marketing purposes. You can review Twilio's privacy policy at https://www.twilio.com/legal/privacy

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Consent

By using our website and services, you consent to the collection and use of your information as described in this Privacy Policy. If you opt-in to receive SMS communications, you explicitly consent to receiving text messages from Elite Spray Foam.